FAQ (FREQUENTLY ASKED QUESTIONS)

We accept all major credit cards and PayPal.

Yes, order confirmation emails are usually sent immediately after the order is placed. However, some payment providers such as PayPal make take 1-2 days to process payments. In these cases, the confirmation email is sent only after the payment is completed. If you have not received an order confirmation within 1-2 days of placing your order, please reach out to us at nocollarmadebyme@gmail.com.

Once you place an order, please allow 1-2 business days for processing and 2-5 business days for shipping.

If your order arrives damaged, please see our return policy here for further instructions.

If your order is unfulfilled, we can cancel your order and process a refund if you paid via credit or debit card. If you used a third-party provider such as PayPal, we can try our best to provide you with a refund. If your order has already shipped, we unfortunately cannot cancel your order. Please reach out to us at nocollarmadebyme@gmail.com for assistance.

To enter a promo code, follow the below instructions:

1. Go to the Checkout Page – After adding your item(s) to the cart, proceed to checkout.

2. Find the Promo Code Field – There should be a designated box labeled "Enter Promo Code" before completing the purchase.

3. Enter the Code – Type in the promo code and click Apply to see the discount reflected in the total.